OANDA
Dear pon: Due to one or more incorrect rate spikes that occurred on our FXTrade system, the following adjustments were completed to roll back transactions caused by the spikes: Ticket 12345678 (XAU/USD) was deleted. Please check your account at your earliest convenience. If you have any questions or concerns, please do not hesitate to contact us at techsupport@oanda.com. Kind Regards, OANDA Technical Support(RC)